MB-240T00: Microsoft Dynamics 365 Field Service

MB-230T01: Microsoft Dynamics 365 Customer Service
MB-300T00: Microsoft Dynamics 365: Core Finance and Operations

MB-240T00: Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

The duration of the program :

Instructor Led : 24 h

Live Online
Instructor Led  : 24 h

Audience Profile

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Module 1: Configure Field Service
In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including bookable resources

·         Configure Microsoft Dynamics 365 Field Service

·         Configure bookable resources

·         Schedule crews, facilities, and resource pools

Module 2: Manage work orders
In this module, we will explore work orders, incident types and inspections.

·         Work order management, agreements, inventory and purchasing

·         Manage incident types

·         Inspections

Module 3: Schedule and dispatch work orders
In this module, we will learn how to work with the schedule board to schedule and dispatch work orders

·         Manage scheduling options

·         Customize the schedule board

·         Deploy Resource Scheduling Optimization (RSO)

Module 4: Field Service Mobile App
In this module, we will learn how customize and configure the Field Service mobile app.

·         Get started with the Field Service mobile app

·         Customize and configure the mobile app

·         Integrate Remote Assist

Module 5: Manage inventory and purchasing
In this module, we will learn how to manage inventory and purchasing in work orders

·         Configure Field Service work orders

Module 6: Implement assets and connected devices
In this module, we will introduce Connected Field Service, customer assets and creating work orders from IoT data

·         Customer assets

·         Create work orders from IoT data

Module 7: Microsoft Power Platform and Field Service
In this module, we will learn how to use the Microsoft Power Platform to create custom apps to enhance your Field Service solution

·         Create custom apps

·         Gather feedback with Customer Voice

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you’re a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage resources which complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

Required Exams : PL-200 & MB-240

Location Dates Time (UTC+2) Delivery Format Language
Live Online* Σε αναμονή Instructor Led Greek/English

* Σύγχρονη εξ αποστάσεως εκπαίδευση με εισηγητή -/Virtual Class

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    last update 15/2/2022 (MB-240T00)