MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.

People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

·         MODULE Describe the foundations of Dynamics 365 customer engagement apps

·         MODULE Describe shared activities and integration options in Dynamics 365 customer engagement apps

·         MODULE Explore Dynamics 365 Marketing

·         MODULE Describe Dynamics 365 Marketing apps

·         MODULE Explore Dynamics 365 Sales

·         MODULE Describe Dynamics 365 Sales capabilities and related apps

·         MODULE Explore Dynamics 365 Customer Service

·         MODULE Describe Dynamics 365 Customer Service capabilities and related apps

·         MODULE Explore Dynamics 365 Field Service

·         MODULE Describe Dynamics 365 Field Service scheduling capabilities and related apps

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Required Exam : MB-910

None. An understanding of cloud computing is helpful but isn’t necessary.