9411 : ITIL® 4 Specialist Create, Deliver & Support (CDS)

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9411 : ITIL® 4 Specialist Create, Deliver & Support (CDS)

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) course covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

 

Duration : 

Classroom
Instructor Led: 24 h

Live Online
Instructor Led: 24 h

Description

Who should attend

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Roles include:

  • Service Desk Directors/Managers;
  • IT Infrastructure & Support Directors/Managers;
  • Problem, Change, and Release Managers;
  • DevOps Directors/Managers;
  • Continual Improvement Program/Project Directors/Managers;
  • Senior Service & Support Analysts;
  • Process/Practice Owners;
  • Service Level Management Directors/Managers

Outline

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:

  • Service design price and orchestration
  • Software development and management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Ensuring stakeholder satisfaction
  • Service Desk
  • Incident management – detection and resolution
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Certification

Exam : ITIL® 4 Specialist Create, Deliver and Support

Duration : 90 min

Pass Mark : 28 out of 40 marks (70%)

Prerequisites

To have successfully attained ITIL 4 Foundation certificate.

Location / Date(s)

Τόπος Ημερομηνίες Ωράριο Μέθοδος
LiveOnLine 2,3,4-Δεκ Δε έως Τε 9:30-16:30 Instructor Led

* Σύγχρονη εξ αποστάσεωςεκπαίδευση με εισηγητή – Virtual Class

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    ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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    Last update 28/12/2023